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Application Support Administrator, Application Support

Ref Number 2022.03.30 Application Support Administrator, ICT dept.

Published on 26.11.2021
Valid from 07.09.2022 to 16.06.2023

Department ICT Department
City Sofia


At UniCredit, we explore bold, innovative ideas, delivering products and solutions that enable people to live more successful and fulfilling lives. Our ambition is to be the Bank for Europe's future - and we look for people who are willing to walk with us in this direction.

Our business creates investments, resources, and new opportunities that drive our employees' growth by providing a unique and dynamic professional journey. We want you to bring your talents and strengths to the team and create a meaningful career that gives back as much as you achieve.

    • Ensures 2nd or 3rd level support for the business-related applications in the bank for which is responsible;
    • Monitor the software application, and document and analyze problems;
    • Ensures stable operational environment of the all business applications;
    • Ensures the smooth and continuous availability of the applications according the agreed SLA for them and achieve the KPIs on team level;
    • Work on IT problems and perform the respective impact analysis, root cause analysis and recommend solutions and workarounds wherever is needed;
    • Update application configuration as needed to meet the business requirements.
Required Qualification
    • University degree in Information technologies, Mathematics, Computer science or other technical specialty;
    • Technical knowledge in SQL, PL/SQL, Oracle DB, Integrations – SOAP and REST services, MQs;
    • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications;
    • Previous experience in system and business analyzes or technical support;
    • Knowledge of banking business area would be a plus;
    • Experience with REMEDY, ServiceNow, TFS and other similar tools could be a plus;
    • Ability to learn new content areas and new skills quickly;
    • Ability to multitask in a fast?paced environment;
    • English language.
Job Details
    • Place of work: Sofia, Bulgaria
    • If you are interested in the above-mentioned position, please send a detailed CV.

    Only shortlisted candidates will be invited!
    The submission of personal data is voluntary. “UniCredit Bulbank” AD, in its role of data controller, guarantees that appropriate safeguards will be implemented in the processing of your data during the recruitment process and safe-keeping will be in compliance with the provisions of applicable legislation.