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Research and analysis expert, Customer Experience and Communication Intelligence Unit

Ref Number 2021.03.16 Research and analysis expert

Published on 16.03.2021
Valid from 16.03.2021 to 03.02.2023

Department Customer Experience and Communication Intelligence
City Sofia


At UniCredit, we explore bold, innovative ideas, delivering products and solutions that enable people to live more successful and fulfilling lives. Our ambition is to be the Bank for Europe's future - and we look for people who are willing to walk with us in this direction.

Our business creates investments, resources, and new opportunities that drive our employees' growth by providing a unique and dynamic professional journey. We want you to bring your talents and strengths to the team and create a meaningful career that gives back as much as you achieve.

    • Manages research and analysis projects among customers, prospects and employees including:
    • dentification of business needs and problematic areas related to customer experience;
    • Design of surveys;
    • Assessment of the resources available and needed – proposing the most appropriate methodology and innovative approach;
    • Execution (using either internal platform for researches or the services of an external research agency);
    • Collecting data on customers, competitors and market consolidating information into actionable items, reports and presentations
    • Interpret data, formulate reports and make recommendations
    • Triggering ideas and suggestions for pain points/ areas to be improved.
    • Remain fully informed on market trends, other parties researches and implement best practices
    • - Participates in the process of preparing various types of internal bank reports.
    • - Works with various sets of information, cross-analyses survey with business data, trying to understand and illustrate the story behind the numbers.
    • - Proposes solutions and coordinates action plans aimed at improvement of customer experience in the respective area. Supports the customer experience initiatives in preparation and implementation
    • - Actively communicates with business divisions and other bank structures, prepares and presents information about research results, submits official reports and feedback.
Required Qualification
    • At least 3 years of experience in marketing research/analysis area.
    • Strong analytical and critical thinking.
    • Proficient knowledge of marketing research process.
    • Excellent knowledge of English (written and spoken).
    • Proficiency in MS Office, especially Excel and PowerPoint.
    • Knowledge of SPSS or any other statistical program/ language.
    • Strong orientation to details.
    • Strong motivation, ability to adapt to quickly changing situations and willingness to learn.
    • Multitasking capability: ability to manage multiple projects with quick turnaround.
    • Experience in measuring and managing the Voice of the Customer and Users’ Experience will be considered a strong advantage.
Job Details
    • Place of work: Sofia, Bulgaria;
    • If you are interested in the above-mentioned position, please send a detailed CV.

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